Shipping policy
Welcome to Kazumi Fukumitsu, an online store focused on considered womenswear for daily wear and special occasions. We appreciate every purchase and make an effort to check each item before it leaves our hands, so that buyers receive working products packed with care. This Shipping Policy sets out the stages of order handling, the estimated delivery window, how shipment notices and tracking are released, the limits of responsibility regarding delivery addresses, the process for missing or damaged parcels, basic guidance for caring for garments, the treatment of cross-border customs charges, and the contact channels available to shoppers. Read through the points below before ordering, so you know what to expect at each step and which actions are your own responsibility.
1.Order Processing Time
Once an order confirmation reaches our side, packing staff begins locating the selected garment and preparing it for dispatch. Every order is processed within 1-5 business days (excluding weekends and holidays) after the confirmation is received, during which the team verifies stock, checks the item for visible defects, wraps it safely, and hands the parcel to a delivery partner. During unusually high order volume, the preparation phase may stretch beyond the usual window, and customers will be notified if a substantial delay appears likely. We cannot change, merge, or cancel an order once it has entered packing, so confirm items and destination address before paying. Payment status and accessories are also checked in this phase. Weekends and official rest days do not count toward the processing period. Special requests should go to support before the parcel departs; after dispatch they may be too late.
2.Shipping Rates and Delivery Estimates
The delivery charge is worked out once cart details, parcel dimensions, total weight, and destination region are known, and the exact amount appears at checkout before payment is finalized. This store does not provide free delivery, and no coupon covers the delivery charge under any campaign. Standard Shipping carries an estimated delivery time of 15 business days, counted after the parcel is accepted by the carrier; the estimate reflects ordinary routing and may shift under actual conditions. Delays can come from carrier backlogs, border clearance, severe weather, network congestion, public holidays, or service to outlying areas. The 15 business days figure is a planning estimate, not a committed delivery date, and delivery fees cannot be refunded for delays outside our control. Allow extra time around seasonal peaks. Should the estimate pass without arrival, send your order number so staff can follow the parcel with the carrier.
3.Shipment Confirmation and Order Tracking
After packing finishes and the parcel passes to the carrier, a shipment confirmation email is dispatched to the address supplied at checkout. That email lists the tracking number and carrier reference shoppers use to follow the package along its route. Tracking details typically become available within 24-48 hours after shipment, as the carrier's system needs time to scan and register the parcel; an unchanged status in that short opening span does not mean the parcel went missing. Once entries appear, enter the number on the carrier's tracking page to review pickup, transit, sorting, and final-mile delivery. Statuses update on a schedule, and some legs may show no new scan for several days. Keep the confirmation email for reference. If the number stays unrecognized after that window, or freezes for an unusually long stretch, contact support with order and tracking numbers so staff can raise it with the carrier.
4.Incorrect Address Disclaimer
Shoppers alone are accountable for providing a delivery address that is full, legible, and current when the order is paid. Recheck the recipient's name, street and building number, room or apartment unit, locality, postal code, and reachable phone number on the payment screen; incomplete or garbled details frequently lead to misrouting, returns, or carrier holds. Kazumi Fukumitsu does not accept liability for parcels delivered to an address the customer typed wrong, left incomplete, or kept outdated. When a parcel bounces back because of such an address issue, a reshipping fee may be charged before a second delivery attempt, and the delivery fee originally paid will not be returned. Altering the address after carrier handover depends on the carrier's own policy and may be impossible; the parcel often must first return to us before a corrected destination can be entered. One last careful check at checkout avoids extra charges and waiting.
5.Lost or Damaged Packages
If a parcel seems to have gone missing along the route, write to support within 2 days of the scheduled delivery date, and include the order number and tracking number so an inquiry can be opened with the carrier. Staff follow the carrier's investigation and share updates as information arrives. For an order that arrives visibly damaged, contact us within 24 hours of delivery, and attach clear photographs of the outer box, inner cushioning, the damaged item, and the tracking number. A fair assessment cannot be completed without evidence of the condition at delivery. Each complaint is reviewed individually and settled as fast as the carrier review allows. Replacement, refund, or other resolution depends on the carrier's conclusion and submitted evidence, decided case by case. Keep all packing material until the complaint is resolved, since carriers request it for inspection. Late reports after those periods are harder to verify.
6.Garment Care and Usage Notice
Garments respond best to gentle handling, cool water and shade drying; follow the care label supplied with each piece. Wash knits by hand or on a delicate cycle, dry flat away from direct heat, and store folded rather than hung where a garment may stretch. Keep pieces away from rough surfaces, prolonged damp and direct sun, and treat any lace trim or embellishment with extra care. Do not bleach, tumble dry or dry clean unless the care label allows it. Kazumi Fukumitsu bears no responsibility for damage caused by misuse, improper washing, alterations made after delivery, or failure to follow the care label. Check each item on arrival while the reporting period above still holds, and keep spare buttons and small parts away from children.
7.International Shipping and Customs Notice
Products sold here may travel between countries, and each parcel entering a foreign destination undergoes border inspection. Depending on where the package lands, customs duties, import tax, value-added tax, clearance fees, and other levies may be charged by local authorities or the carrier at entry. Those levies belong entirely to the buyer; they are not folded into the listed product price or the delivery fee at checkout. Exact duties cannot be quoted beforehand, because rates, tax thresholds, and broker charges differ by country, product class, and declared value, and can change without warning. A parcel rejected at the border, abandoned, or left unclaimed after the buyer refuses the levies may be returned or destroyed under local practice, with costs falling on the buyer. Look up your region's import requirements before buying. Parcels are declared honestly at true contents and value; we cannot help with undervaluation or other customs workarounds.
8.Contact Information
Questions about this Shipping Policy, your order state, a tracking anomaly, a delivery failure, or an item's condition after arrival should go to customer support using the details below. Tickets are handled in arrival order, and replies take longer over weekends, public holidays, or high complaint volume. In your message, state the order number, tracking reference when available, a plain description of the problem, and any photos relevant to a damaged or missing item, so staff can locate the record without back-and-forth. Store contact information:
Merchant Name: Kazumi Fukumitsu.
Email: info@luminelletcorp.shop
Business Address: 260-0852, Chiba Chuo-ku Aobacho 1234-1, Japan
Phone Number: +81 439-19-4589
Messages outside working hours are answered once the team returns. This notice applies to every store purchase, and the version shown at checkout at ordering time governs that sale.